Shipping and Return Policy
- Without Tracking - Free
- With Tracking - $6.99 (we recommend this for the safe arrival of your goods)
- Domestic Express Post: $14.99
Rest of World:
- Standard Shipping: $25.99
Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sales period when it may take up to 48 hours for shipments to be dispatched.
We work very closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
Please note that Navya Online's items are quality controlled and are checked for any faults before they are dispatched to our customers.
If you have received a defective item, please drop us an email at firstname.lastname@example.org within 3 working days from the day the parcel was received.
Please choose your product carefully as we do not offer returns or refunds for change of mind on products due to hygiene reasons.
Please note that all exchanges should be returned to us in its original condition, which includes tags and any packaging. All items will be inspected on return and will be handled on a case to case basis.
We do not provide return labels. All shipping and handling charges are non-refundable.
Returned items must be:
- Unworn and in new condition
- In their original packaging
- Sale items